Privacy, explained with clarity

1. Who We Are

Mangosoft DOO is a privately held software company registered in North Macedonia (Pablo Neruda 17, 6330 Struga). We are the data controller for personal data collected through our website and client-facing services. Contact: info@mangosoft.mk

2. Data We Collect

2.1 Data You Provide

• Contact form: name, email address, subject, and message content.
• Estimation form: business name, project concept, preferred technology, budget range, and additional details.
• Email correspondence: any personal information contained in emails you send to our contact addresses.

2.2 Data Collected Automatically

• Server logs: IP address, browser type, operating system, referring URL, pages visited, and timestamps — retained for up to 90 days.
• Cookies: We use only essential session cookies. We do not use advertising or tracking cookies, and no third-party analytics platforms currently receive data from this site.

3. How We Use Your Data

• To respond to enquiries submitted through our contact form.
• To prepare and deliver project estimations and proposals.
• To communicate about project progress, invoicing, and support.
• To maintain the security and performance of our website.
• To comply with our legal obligations.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4. Legal Basis for Processing

• Legitimate interests: responding to business enquiries and maintaining website security.
• Contractual necessity: processing data required to perform or prepare a service contract.
• Legal obligation: retaining certain records as required by law.
• Consent: where you have actively provided information and agreed to be contacted.

5. Data Retention

Contact and estimation submissions are retained for up to 24 months from submission, or for the duration of an active client relationship, whichever is longer. Server logs are deleted after 90 days. You may request deletion at any time.

6. Who We Share Data With

• Hosting providers: our infrastructure providers are bound by appropriate data processing agreements.
• Internal team: access is limited to team members who need it to handle your request.
• Legal authorities: we will disclose data only if required by applicable law or a valid legal process.

7. Your Rights

You may have the right to: access your data, correct inaccuracies, request deletion, receive your data in a portable format, object to processing, or withdraw consent. Email info@mangosoft.mk with the subject "Privacy Request" and we will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures including HTTPS/TLS encryption, access controls, and regular security reviews to protect your personal data.

9. International Transfers

North Macedonia has been recognised by the European Commission as providing an adequate level of data protection. Your data is processed with appropriate safeguards in place.

10. Children's Privacy

Our services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under 16. Contact us if you believe a minor has submitted data and we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top will reflect any changes. Continued use of our website after changes constitutes acceptance.

12. Contact Us